Ask Arthur Privacy Policy
Effective Date: 7/1/2025
Last Updated: 9/18/2025
Ronin Tech LLC, DBA AskArthur ("AskArthur," "we," "our," or "us") respects your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information, particularly in connection with our SMS messaging service and interactions with our restaurant partners. By using our website or opting into our SMS program, you consent to the practices described in this Privacy Policy.
1. Information We Collect
When you sign up for our SMS services, we collect:
Your mobile phone number
Your name (if provided)
Date and time of opt-in
IP address
Device and browser information (operating system, browser type, etc.)
Message interaction data (e.g., replies, opt-outs, engagement levels)
Additionally, if you interact with restaurants through our platform, we may collect:
Order information (menu items, timestamps)
Reservation details (dates, times, special requests)
Preferences explicitly shared by you (e.g., favorite cuisine, dietary restrictions)
2. How We Use Your Information
We utilize your personal information to:
Deliver transactional messages, including order confirmations, reservation updates, and delivery notifications
Provide timely and responsive customer support via SMS
Enhance and optimize our messaging platform and overall user experience
Ensure compliance with legal obligations, such as consent tracking and opt-out management
We will only send you SMS communications if you have explicitly opted in to receive them.
3. Information Sharing
Your personal information is never sold or rented. We share your data only with:
Restaurant partners that you have interacted with through our services
Trusted third-party providers (e.g., SMS messaging platforms, analytics services) solely for delivering and improving our service
Governmental or legal entities, when required by law or regulation
All third-party service providers are contractually required to secure your data and adhere strictly to this Privacy Policy.
4. Data Storage & Security
We store your personal data securely using encryption and industry-standard protective measures. Your information is retained only for the duration necessary to fulfill the purposes outlined in this policy or as legally mandated. Your data may be stored and processed in the United States or other locations where we or our service providers operate.
5. International Users
United States Users: Your SMS communications are governed by the Telephone Consumer Protection Act (TCPA).
Canadian Users: We adhere to the Canadian Anti-Spam Legislation (CASL). You can withdraw your consent at any time.
European Union Users: Under the General Data Protection Regulation (GDPR), you have the right to:
Access your personal data
Request correction or deletion of your data
Limit or object to our processing of your data
File a complaint with your local data protection authority
For inquiries or to exercise any of these rights, please contact us at privacy@AskArthur.
6. Opting Out
You may opt out of receiving SMS communications anytime by replying:
STOP to discontinue all messages
HELP to receive support
Alternatively, contact us directly at support@AskArthur to withdraw consent or request deletion of your personal data.
7. Changes to This Privacy Policy
We may periodically update this Privacy Policy to reflect changes in our practices or relevant laws. Any material updates will be communicated through updates to the "Last Updated" date at the top of this policy, and through direct notification when appropriate.